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 Welcome to Walter Reed Army Medical Center

The SFAC is a team consisting of enlisted Soldiers and civilian employee appointed by the Garrison Commander to coordinate resources and act as a point of contact for patients and their family members.

The SFAC is open to assist patients who have been evacuated to Walter Reed Army Medical Center from Operation Iraqi Freedom (OIF) and Operation Enduring Freedom (OEF). The SFAC also assists the family members of those patients. The SFAC encourages family members to come to the SFAC after arriving at WRAMC. SFAC staff will attempt to answer any questions you may have during your stay.

Mission
The Soldier Family Assistance Center (SFAC) is a comprehensive centralized coordinating office that provides a variety of services for Warriors in Transition and their Family members, who come to WRAMC to visit and aid in their recovery. Under the US Army Garrison Walter Reed, the SFAC supports the Hospital and Warrior Transition Brigade Commands, by developing, coordinating and providing designated services that address complex administrative and personal needs involving Warriors in Transition and their Family members.

Who We Are
The following services are either specifically provided by the SFAC directly to WTs and their families, or coordinated by the SFAC, with other Walter Reed departments and agencies:

  • Military Personnel and In/Out Processing
  • Finance - Military Pay Travel Pay and per diem reimbursements
  • Emergency Financial Assistance Money Management/Problem Solution
  • ID Cards- DEERS enrollment Travel Services - Air transport
  • Donations Management- receiving and disbursing
  • Logistics - ground transportation Housing - Lodging
  • Internet Access and Respite Care Room
  • Department of Army Casualty Branch
  • Family Assistance and support Programs
  • Military Chaplains - religious and Pastoral Counseling Services
  • TSGLI (Traumatic Serviceman's Group Life Insurance)
  • Army Wounded Warrior Program (AW2)
  • Component Liaison NCOs (National Guard and Army Reserve)
  • Branch Liaisons NCOs (Marine, Air Force and Navy)
  • Unit Liaison NCOs (Representative of WT's combat unit)
  • Child and Youth Services - (Free Child Care)
  • Child and adolescent psychiatry
  • Exceptional Family Member Program
  • Installation Access
  • Vehicle Registration
  • Retirement Services
  • Department of Veterans Affairs
  • Veterans Benefits Counseling
  • Veteran Service Organizations (American Legion, VFW, DAV etc.)
  • Education/ Employment
  • Army Education Center
  • Army Career Alumni Program (ACAP)
  • Job Fairs
  • Social Security Administration
  • Legal Assistance - Counseling/Taxes/Wills/Powers of Attorney/Guardianship/Claims
  • Reintegration Assistance
  • Relationship Building - Communication Skills
  • Relocation Services
  • Information and Referral Services
  • Morale Welfare and Recreation (MWR) Activities
  • Federal government programs - Dept. of Health and Human Services, Dept. of Labor
  • Medicare and Medicaid
  • State government services

Please note that SFAC services and assistance is not limited to the services listed above. It directly provides some of them, but for others, it is a clearing house and referral source for a wide spectrum of information and services that can be of significant benefit to WTs and their families. If you have a non-medical issue and are not sure of who assists, start with the SFAC!

 Handbooks

The following handbooks have been compiled as resources for wounded warriors and their families:

 Walter Reed Army Medical Center Roles During Military Operations

Walter Reed Army Medical Center (WRAMC) is committed to providing comprehensive health care and services to all military beneficiaries. An important factor in the recovery of health for every patient is the quality of family and community support.

During military operations, family and community support are especially critical in light of the need to coordinate services to allow for the family and community reunion process. Patients evacuated from a Theater of Operations and their family members expect the best possible support from military health care facilities throughout all echelons of medical care. In order for the reunion and recovery processes to function efficiently and effectively, close coordination is needed. This process will be facilitated through a coordinated effort of medical, administrative, and psychosocial supportive services of WRAMC through the Soldier Family Assistance Center (SFAC).
 
Special consideration is given to personnel medically evacuated from military Theatres across the operational continuum. This includes Low, Medium, and High Intensity conflicts. It also includes Operations Other Than War, such as Humanitarian, Nation-Building, and Peacekeeping Operations.

 
 

 SFAC Links

  A Guide for Families of Wounded Soldiers
  Warrior In Transition Handbook
  Walter Reed Army Medical Center Newcomer's Information
  Behavioral Health Services at Walter Reed
  What you need to know before traveling to Walter Reed to visit your Injured Warrior
  Lo que necesita saber antes de Viajar al Hospital de Walter Reed en caso que uno de sus seres queridos se encuentre hospitalizado
  National Resource Directory
  Wounded Warrior Resource Center Website

 Army Wounded Soldiers and Family Hotline

1-800-984-8523

This hotline offers wounded and injured Soldiers and family members a way to seek help to resolve medical issues and to provide an information channel of Soldier medically related issues directly to senior Army leadership so they can improve how Army serves the medical needs of our Soldiers and their families.
Hours: 24 hours a day, 7 days a week.

 Contacting SFAC

The SFAC (Soldier Family Assistance Center) is located in Building 2 (The Main Hospital), 3rd Floor, Room 3-G04.
Phone: 1-866-546-1310, (202) 782-2071


Main SFAC Office Hours:

  • 7:30am-9:00pm Monday-Friday
  • 9:00am-5:00pm Saturday & Sunday
  • After 9:00pm call AOD at 202-782-7309

SFAC Representative in Mologne House Hours:

  • 7:30am-4:30pm Monday-Friday
  • 4:00pm-9:00pm call (202) 782-2071
  • After hours call AOD at 202-782-7309